Frequently Asked Questions

Registration on Elita.com

How do I register an account with elita.com?

Click Here or click on My Account at the top of the site to create and account.

 If I register a elita.com account after putting items in my cart, will I lose them?

No. You will not lose any of your items. If you look or click on "YOUR CART" at the top right of the screen, you will see your items.

Product Information

How can I get a product that's out of stock?

You can email us at inquiries@stanfields.com or call 1-902-895-5406 Mon-Fri 8:30-4:30 AST.

Where can I find sizing information?

Please refer to sizing guide.

Ordering & Payment

What methods of payment do you accept?

Whether shopping by phone, fax, mail, or website, we accept MasterCard and Visa.

Privacy & Security

How do I know if ordering online is secure?

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. To learn more about our privacy & security policies, please follow the link on the bottom navigation. If you have further questions, email inquiries@stanfields.com, or call us at 1-902-895-5406 (Mon-Fri 8:30-4:30 AST). 

Technical Assistance

I've lost my password and I can't sign in. What do I do?

Simply click Log In at the top of the page, and select "Forgot your password".
Enter the email address you created your account with and click the submit button. A new password will be created and sent to your email address.