FAQs

How do I register an account with elita.com?

Click Here or click on My Account at the top of the site to create and account.

 If I register a elita.com account after putting items in my cart, will I lose them?

No. You will not lose any of your items. If you look or click on "YOUR CART" at the top right of the screen, you will see your items.

Are you Made in Canada?

All Elita products are proudly designed in Canada by women for women.

While our design, customer service, and distribution teams are based in Nova Scotia, we partner with certified global manufacturers who meet the highest ethical and environmental standards. Our partners hold certifications including WRAP, SMETA, BSCI, OEKO-TEX®, GOTS, GRS, ETKO, and the Higg Index — ensuring responsible production at every step.       Learn more about WRAP here.

As part of the Stanfield's family, we’re also proud to share that over 75% of Stanfield’s products are still made in Canada, with more than 175 employees at our Truro, Nova Scotia factory.

At Elita, we believe transparency matters. Knowing where and how your clothing is made is part of building a better, more ethical future — and we’re proud to be part of that movement.

 Product Information

How can I get a product that's out of stock?

We have recently added a notification button on each page that can notify you when an item is back in stock. Or you may be able to find your item at one our our retail partners. 

You can email us at customerservice@elita.com or call 1-855-843-4092 Mon-Fri 8:30-4:30 AST.

Where can I find sizing information?

Please refer to sizing guide. 

Privacy & Security

How do I know if ordering online is secure?

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. To learn more about our privacy & security policies, please follow the link on the bottom navigation. If you have further questions, email customerservice@elita.com, or call us at 1-855-843-4092 (Mon-Fri 8:30-4:30 AST). 

Technical Assistance

I've lost my password and I can't sign in. What do I do?

Simply click Log In at the top of the page, and select "Forgot your password".
Enter the email address you created your account with and click the submit button. A new password will be created and sent to your email address.